Privacy Policy
Effective Date: September, 2025
Last Updated: September, 2025
Privacy Policy
At Nextora Academy, your privacy is important to us. We understand that parents entrust us with their children’s education and personal information, and we are committed to protecting that trust through responsible data handling, strong security measures, and transparent practices.
This Privacy Policy explains how Nextora Academy collects, uses, stores, protects, and shares information when you visit our website, apply for admission, enrol a learner, communicate with us, or use any of our educational platforms, mobile applications, student portals, or digital learning services.
By using our website or services, you agree to the practices described in this Privacy Policy.
1. Who We Are
Nextora Academy is a global online school providing live, teacher-led education for learners from Early Years through secondary education. Our mission is to deliver world-class digital education through innovative technology, personalised learning, and a safe online environment.
If you have any questions regarding this Privacy Policy, you may contact us at:
Email: info@nextora-academy.com
2. Information We Collect
Depending on how you interact with us, we may collect the following information.
Personal Information
- Parent or guardian name
- Student name
- Date of birth
- Email addresses
- Phone numbers
- Residential country
- Nationality
- Home address (where required)
- Emergency contact information
Academic Information
- Previous school information
- Assessment results
- Academic records
- Learning progress
- Attendance
- Assignments
- Examination results
- Teacher feedback
- Student portfolios
Technical Information
When using our website or learning systems, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Time zone
- Website usage data
- Pages visited
- Cookies
- Session information
- Login activity
Payment Information
Where tuition fees or other school fees are paid online, payment information is processed through secure third-party payment providers. Nextora Academy does not store complete debit or credit card details on its servers.
Communication Records
We may retain records of:
- Emails
- WhatsApp conversations
- Live chat messages
- Support tickets
- Phone calls
- Admissions enquiries
- Parent-teacher communications
3. Children’s Privacy
Because we provide educational services to children, we collect student information only for legitimate educational purposes.
Student accounts are created with the knowledge or consent of a parent or legal guardian.
Parents or guardians remain responsible for:
- providing accurate information;
- monitoring their child’s account where appropriate;
- notifying us of any changes to personal information; and
- exercising privacy rights on behalf of younger learners where applicable.
4. How We Use Your Information
We use your information to:
- Process admissions and enrolments
- Deliver online education
- Manage virtual classrooms
- Verify student identity
- Provide learning materials
- Assess academic progress
- Communicate with parents
- Schedule classes
- Record attendance
- Issue report cards
- Generate certificates and transcripts
- Provide technical support
- Improve teaching quality
- Personalise learning experiences
- Maintain platform security
- Prevent fraud or misuse
- Comply with legal obligations
- Respond to enquiries
Where you consent, we may also send newsletters, school announcements, event invitations, or information about new programmes.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- remember user preferences;
- improve website performance;
- analyse visitor behaviour;
- understand website traffic;
- enhance security; and
- Personalise user experiences.
You may disable cookies through your browser settings, although doing so may affect certain website features.
6. Online Classes and Recorded Sessions
To support learning, some live lessons may be recorded for educational purposes.
Recordings may be used for:
- revision
- teacher quality assurance
- safeguarding
- academic continuity
- absent students
- internal training
These recordings remain the property of Nextora Academy and must not be copied, downloaded, shared publicly, or redistributed without written permission.
7. Parent Portals and Student Accounts
Parents and students may receive secure login credentials to access:
- learning platforms
- attendance records
- assignments
- assessments
- academic reports
- invoices
- announcements
- recorded lessons
Users are responsible for maintaining the confidentiality of their passwords and should notify us immediately if they suspect unauthorised access.
8. How We Share Information
We never sell your personal information.
Information may only be shared where necessary with:
- educational technology providers;
- learning management system providers;
- cloud hosting providers;
- secure payment processors;
- examination bodies;
- accreditation partners;
- government authorities where legally required;
- professional advisers;
- Safeguarding authorities where necessary to protect a child.
All service providers are required to protect your information appropriately.
9. International Data Transfers
As an international online school, some of our technology providers may process information in countries outside your country of residence.
Whenever this occurs, we take reasonable measures to ensure that your information receives an appropriate level of protection consistent with applicable data protection laws.
10. Data Security
Protecting student information is one of our highest priorities.
We implement appropriate administrative, technical, and organisational safeguards, including:
- encrypted website connections (SSL)
- secure cloud infrastructure
- access controls
- password protection
- role-based permissions
- regular software updates
- monitoring for suspicious activity
- secure backups
- staff confidentiality obligations
While no online system can guarantee absolute security, we continually improve our security practices to reduce risk.
11. Data Retention
We retain information only for as long as necessary to:
- provide educational services;
- maintain academic records;
- comply with legal obligations;
- resolve disputes;
- Enforce school policies.
When information is no longer required, it is securely deleted or anonymised.
12. Your Rights
Depending on your location and applicable law, you may have the right to:
- access your personal information;
- request corrections;
- update inaccurate information;
- request deletion where appropriate;
- restrict certain processing;
- object to marketing communications;
- request copies of your information;
- Withdraw consent where processing relies on consent.
Requests may be submitted using the contact information below.
13. Third-Party Services
Our website and learning environment may integrate trusted third-party services, including:
- video conferencing platforms;
- learning management systems;
- cloud storage providers;
- email providers;
- analytics services;
- payment gateways;
- educational applications.
These providers operate under their own privacy policies.
Nextora Academy is not responsible for the privacy practices of external websites that are linked from our website.
14. Marketing Communications
If you subscribe to our newsletter or request information, we may occasionally send updates regarding:
- admissions
- new programmes
- webinars
- school events
- scholarships
- important announcements
You may unsubscribe at any time using the unsubscribe link or by contacting us.
15. Safeguarding
Student safety extends beyond the classroom.
Nextora Academy maintains policies and procedures designed to create a secure online learning environment. We monitor our digital platforms, investigate reports of misuse, and take appropriate action where necessary to protect our learners and community.
16. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in technology, legal requirements, or our educational services.
Any updates will be published on this page with the revised effective date.
We encourage parents and visitors to review this policy periodically.
17. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or how we process personal information, please contact us.
Nextora Academy
Email: info@nextora-academy.com
Website: https://nextora-academy.com
Our Commitment
At Nextora Academy, privacy is not simply a legal obligation—it is part of our commitment to creating a safe, trusted, and inspiring learning environment. We believe every learner and every family deserves transparency, security, and confidence in how their information is handled. As education continues to evolve through technology, we remain committed to protecting the personal information entrusted to us while delivering an exceptional online learning experience.